General Terms and Conditions of Sale
1. Purpose
These General Terms and Conditions of Sale (GTC) are entered into between LABEL PAIRE, represented by Mr. Jean-Baptiste CORDIN, whose registered office is located at 49 rue Auguste Renoir, 78400 Chatou, a sole trader registered under SIRET number 919 573 907 00012, hereinafter referred to as "LABEL PAIRE," and any individual or legal entity wishing to use the shoe restoration services offered by LABEL PAIRE and/or order products (hereinafter "the Customer"), on the website https://www.label-paire.com/ (hereinafter the "Website").
Any order implies unreserved acceptance of these GTC, which prevail over all other conditions, with the exception of those expressly accepted by LABEL PAIRE.
The Customer declares having read and accepted these GTC before making an immediate purchase or placing an order.
LABEL PAIRE reserves the right to modify these Terms and Conditions, the various products and services offered, and the Website at any time.
If any clause of these Terms and Conditions is deemed invalid and therefore unenforceable, this will not affect the validity of the remaining provisions.
2. Description of Products and Services Offered
2.1. Restoration Services
LABEL PAIRE offers shoe restoration services, including (but not limited to) repair, cleaning, refurbishment, recoloring, and replacement of accessories (laces, soles) for the Customer's shoes (hereinafter the "Restoration Services"). Details of the Restoration Services and prices are available on the Website.
2.2. Products
LABEL PAIRE offers shoe care products and accessories for sale (hereinafter the "Products"). Details of the Products and prices are available on the Website.
2.3. Information on Products and Restoration Services
The Products and Restoration Services are described and presented on the Website as accurately as possible. However, if any errors or omissions occur in this presentation, LABEL PAIRE cannot be held liable.
LABEL PAIRE is committed to providing Restoration Services with care and professionalism. However, LABEL PAIRE accepts no liability for damage to shoes during transport or for damage resulting from misuse by the Client. The Client is responsible for providing shoes in good condition and for following the care instructions provided by LABEL PAIRE.
The Client acknowledges being fully informed that the Restoration Services provided by LABEL PAIRE concern second-hand goods that may show signs of wear and defects caused by previous use. By accepting these Terms and Conditions, the Client acknowledges and accepts that despite the Restoration Services performed, certain defects and signs of wear may remain and affect the durability of the goods.
The photographs and videos presenting the Products and demonstrating the Restoration Services reproduced on the Website are not contractual.
3. Ordering Conditions
The Client places orders online on the Website.
Regarding Products, the Client may place orders subject to availability.
Regarding catering services, the Client will be informed by LABEL PAIRE via email or other means in the event of unavailability or inability to provide the ordered catering service.
For the order to be validated, the Client must:
Provide the requested information (name, surname(s), address, and delivery method if applicable, etc.) to LABEL PAIRE for order delivery;
Accept these Terms and Conditions by clicking in the designated area. This acceptance signifies that the Client has read and fully agrees to these Terms and Conditions without reservation.
The sale will be considered final:
- after LABEL PAIRE sends the Client confirmation of order acceptance by email;
- and after LABEL PAIRE receives full payment.
All orders constitute acceptance of the prices and descriptions of the Products and catering services available for sale.
In certain cases, particularly in the event of non-payment, an incorrect address, or another issue with the Customer's account, LABEL PAIRE reserves the right to block the Customer's order until the problem is resolved.
LABEL PAIRE reserves the right to refuse any order in the event of non-payment, non-compliance with the Terms and Conditions of Sale or Terms of Use, or for any other legitimate reason.
LABEL PAIRE also reserves the right to refuse to make a delivery or fulfill an order from a Customer who has not fully or partially paid for a previous order or with whom a payment dispute is ongoing.
4. Prices
4.1. The prices indicated on the Website are inclusive of all taxes and are in euros, excluding delivery charges. VAT is not applicable in accordance with Article 293 B of the French General Tax Code (CGI).
Regarding the Restoration Services, the price does not include the cost of shipping the shoes to LABEL PAIRE, which must be borne by the Customer, as indicated in Article 5.1 below.
The price is payable in full and in a single payment upon ordering.
LABEL PAIRE reserves the right to modify its prices at any time.
4.2. To pay for their order, the Customer may choose from all payment methods made available by LABEL PAIRE and listed on the Website. The Customer guarantees to the seller that they have all necessary authorizations to use the payment method chosen when validating the order form. LABEL PAIRE reserves the right to suspend all order processing and deliveries in the event of a payment authorization refusal by officially accredited organizations or in the event of non-payment.
5. Delivery Methods
5.1. Regarding Restoration Services
5.1.1. Delivery of Shoes to LABEL PAIRE
Once the order has been placed, the Customer must, at their own expense, deliver the shoes to LABEL PAIRE for the provision of the Restoration Services, using one of the following methods:
- by parcel, via the carrier of their choice, to the address provided by LABEL PAIRE. In this case, the Customer assumes all risks related to loss or damage during transport and/or delivery of the shoes. The Customer therefore undertakes to take out adequate insurance to cover such risks. In the event of loss or damage to the shoes during transport and/or delivery, the Customer must contact the carrier directly for any claim, as LABEL PAIRE cannot be held liable in any way.
- by hand to the address agreed upon between LABEL PAIRE and the Customer, subject to LABEL PAIRE's approval. If the Customer fails to appear for the scheduled hand delivery, LABEL PAIRE reserves the right to cancel the order and/or request reimbursement of the Customer's travel expenses.
5.1.2. Delivery of Shoes to the Customer
Once the restoration services have been completed by LABEL PAIRE, the shoes are delivered at LABEL PAIRE's expense, using one of the following methods:
- by parcel, via a carrier chosen at LABEL PAIRE's discretion, to the address provided by the Customer. In this case, delivery is considered complete upon LABEL PAIRE's handover of the shoes to the carrier. Under these conditions, the Customer has no recourse against LABEL PAIRE for any damage or loss related to the transport and/or delivery of the shoes.
- hand delivery to the address agreed upon between LABEL PAIRE and the Customer, subject to LABEL PAIRE's approval. If the Customer fails to appear for the scheduled hand delivery, LABEL PAIRE reserves the right to request reimbursement of the Customer's travel expenses and to refuse delivery of the shoes until these expenses have been fully reimbursed.
The Customer is responsible for providing a precise and accessible delivery address. Any package returned to LABEL PAIRE due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.
5.2. Regarding the Products
The Products are delivered at the Customer's expense by parcel, via a carrier chosen at LABEL PAIRE's discretion, to the address provided by the Customer. In this case, delivery is considered complete upon LABEL PAIRE's handover of the Product to the carrier. Therefore, the Customer has no recourse against LABEL PAIRE for any damage or loss related to the transport and/or delivery of the Product.
6. Delivery Times
The Client acknowledges and accepts that the delivery times for the proposed restoration services depend on the characteristics and condition of the product to be restored, as well as any personalized services requested by the Client from LABEL PAIRE. Consequently, delivery times for the restoration services will be communicated on a case-by-case basis by LABEL PAIRE upon request from the Client.
It is specified that delivery can only be made if the sale is final, that is to say:
- after LABEL PAIRE sends the Client confirmation of acceptance of the order by email;
- and after LABEL PAIRE receives full payment.
If no delivery time is specified by LABEL PAIRE, the latter must then fulfill the order without undue delay and at the latest within 30 days from (i) the receipt of the shoes by LABEL PAIRE under the conditions stipulated in Article 5.1.1. in the case of a catering service or (ii) from the date of the Product order.
If this 30-day period or the agreed delivery period is not met, the Customer must, before terminating the contract, give LABEL PAIRE formal notice to perform within a reasonable additional period.
If performance is not completed by the end of this new period, the Customer may freely terminate the contract.
The Customer must carry out these successive formalities by registered letter with acknowledgment of receipt.
The contract will be considered terminated upon receipt by LABEL PAIRE of the registered letter informing it of this termination, unless LABEL PAIRE has performed in the meantime.
In this case, when the contract is terminated, LABEL PAIRE is required to reimburse the Customer for all sums paid, with the exception of delivery costs, which will remain the Customer's responsibility. No other compensation or penalty may be imposed on LABEL PAIRE.
It is also specified that in the event of a delivery delay caused by the carrier, the Customer does not have the right to terminate the contract.
7. Right of Withdrawal
7.1. Regarding Catering Services
In accordance with the provisions of Article L.221-28 of the French Consumer Code, the statutory right of withdrawal of fourteen (14) days is specifically excluded for contracts for goods made to the Client's specifications or clearly personalized.
As the catering services offered by LABEL PAIRE are exclusively personalized services provided at the Client's request, the Client acknowledges and accepts that they cannot benefit from the statutory fourteen (14) day right of withdrawal.
7.2. Regarding Products
7.2.1. In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a 14-day cooling-off period from the date of receipt of their order to return any Product and request an exchange or refund without penalty, except for the return shipping costs, which are borne by the Customer.
If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
7.2.2. The Customer's withdrawal must be made by means of an unambiguous written statement expressing their intention to withdraw. The withdrawal notice may be submitted, at the Customer's discretion:
- by registered mail with return receipt requested, to the following address: 49 rue Auguste Renoir 78400 CHATOU, OR
- by email, to the following address: contact.labelpaire@gmail.com
7.2.3. The Product must be returned by the Customer in perfect condition and in its original, undamaged packaging, no later than fourteen days after notifying the Customer of their decision to withdraw, in accordance with Article L.221-23 of the French Consumer Code. If applicable, the Product must be returned with all its accessories. If the above conditions are not met, the Customer will lose their right of withdrawal, without refund, and in the case of a restoration service, the shoes will be returned to the Customer at their expense.
7.2.4. Return shipping costs for cancellations: Return shipping costs in the event of cancellation remain the responsibility of the Customer, who must be able to prove that the package was returned.
7.2.5. Subject to compliance with the above obligations, LABEL PAIRE will reimburse all sums paid by the Customer for the purchase of the Product, with the exception of the return shipping costs, no later than fourteen days from the date on which it is informed of the Customer's decision to cancel.
8. Claims in the event of non-conforming delivery
In the event of non-conformity of the Products or catering Services, in terms of type or quality, with respect to the order, the Customer must submit a claim to LABEL PAIRE on the day of delivery or at the latest on the first business day following delivery. Any claim submitted after this period will be rejected.
The complaint may be made, at the Client's discretion:
- by registered letter with acknowledgment of receipt, to the following address: 49 rue Auguste Renoir 78400 CHATOU, OR
- by email, to the following address: contact.labelpaire@gmail.com
The complaint must list and specify the reasons why the Products or catering Services are considered non-compliant with the order, as well as all documents proving this non-compliance (including photos, videos, etc.).
Any complaint not made according to the rules defined above and within the specified time limits will not be considered and will release LABEL PAIRE from all liability towards the Client.
Upon receipt of the complaint, LABEL PAIRE will proceed with the analysis. If LABEL PAIRE confirms that the ordered Products or the restoration Services performed are not in conformity, it will offer LABEL PAIRE the following:
In the event of non-conformity of an ordered Product: a partial or full refund of the order price.
In the event of non-conformity of a restoration Service: at LABEL PAIRE's discretion, a partial or full refund of the order price or repair of the shoes at LABEL PAIRE's expense. In the event of repair, the products must be returned in the condition in which the Customer received them, with all accompanying items (accessories, packaging, etc.). Return and delivery costs will be covered by LABEL PAIRE.
The foregoing provisions do not preclude the application of the legal guarantee of conformity under Article L. 217-4 of the French Consumer Code. In the context of implementing this policy, it is noted that:
- the Customer has two (2) years from the date of delivery of the goods to take action;
- the Customer may choose between repair or replacement of the goods, subject to the cost conditions stipulated in Article L. 217-12 of the French Consumer Code;
- The Customer is exempt from providing proof of the existence of a lack of conformity of the goods during the 24 months following delivery, or 12 months following delivery if the goods were second-hand.
It is reminded that the Customer may also choose to invoke the warranty against hidden defects in the goods sold, as defined in Article 1641 of the French Civil Code. In this case, they may choose between rescinding the sale or obtaining a price reduction, in accordance with Article 1644 of the French Civil Code.
8. Intellectual Property
Subject to third-party rights, all elements reproduced on the Website and LABEL PAIRE's communication platforms (Facebook, Instagram, TikTok, YouTube, etc.) are and remain the exclusive intellectual property of LABEL PAIRE.
LABEL PAIRE does not acquire any ownership rights to the Customer's shoes.
9. Confidentiality
LABEL PAIRE is committed to respecting the confidentiality of personal information provided by the Client. The personal information collected is used solely for the purpose of providing shoe restoration services and is stored in accordance with applicable data protection laws.
10. Personal Data
The personal data provided by the Client is necessary for processing their order and issuing invoices.
This data may be shared with LABEL PAIRE's partners responsible for order fulfillment, processing, management, and payment.
LABEL PAIRE guarantees that the data processing it carries out as data controller is conducted in accordance with French Law No. 78-17 of January 6, 1978, concerning information technology, data files, and civil liberties, as amended, and the General Data Protection Regulation (“GDPR”).
The Customer has a permanent right to access, modify, rectify, and object to information concerning them. The Customer may exercise these rights and send any request for information regarding their personal data to the following email address: contact.labelpaire@gmail.com or by mail to the following address: 49 rue Auguste Renoir, 78400 CHATOU, France.
If, after contacting LABEL PAIRE, the Customer believes that their data protection rights have not been respected, they have the right to file a complaint with the CNIL (www.cnil.fr).
11. Termination
LABEL PAIRE reserves the right to terminate the contractual relationship with the Client in the event of non-payment, breach of these Terms and Conditions, or any other legitimate reason. The Client may terminate the contractual relationship by notifying the Client in writing of their intention to discontinue the shoe restoration services.
12. Force Majeure
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered grounds for exemption from those obligations and shall result in their suspension.
The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence and their cessation.
Force majeure shall be defined as any irresistible event or circumstance beyond the control of the parties, unforeseeable, unavoidable, and independent of the will of the parties, which cannot be prevented by them despite all reasonable efforts. Specifically, the following are considered force majeure or fortuitous events, in addition to those typically recognized by French courts: blockages of transportation or supply routes, earthquakes, fires, storms, floods, lightning, telecommunications network outages, or difficulties specific to telecommunications networks external to the customer.
The parties will consult to examine the impact of the event and agree on the conditions under which the contract will continue to be performed. If the force majeure event lasts for more than three months, these terms and conditions may be terminated by the affected party.
13. Partial Invalidity
If one or more provisions of these terms and conditions are held to be invalid or declared as such pursuant to any law, regulation, or final ruling of a competent court, the other provisions shall remain in full force and effect.
14. No Waiver
The failure of either party to enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
15. Headings
In the event of any conflict between the headings of the clauses and the clauses themselves, the headings shall be disregarded.
16. Language of the Contract
These terms and conditions are written in French. In the event that these terms and conditions are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute. The fact that, where applicable, regular communications between LABEL PAIRE and the Client take place wholly or partly in a language other than French shall not be construed as a waiver of the application of these general terms and conditions of sale or any of their provisions.
17. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by French law. Any dispute relating to the interpretation or performance of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the competent French courts within the jurisdiction of the Court of Appeal of Versailles.